Troubleshooting
Find the message the app shows in the table below.
| Message | What to do |
|---|---|
| Login error — your key was rejected / Key Denied | Check your subscription. Get a new key if needed, then press Connect again. |
| Login failed | Check your email, password and connection. Try again. |
| Incorrect email or password | Check the spelling. Use "Forgot password" if needed. |
| Connection lost | The connection dropped. The app tries to restore it. If it does not, press Connect. |
| Connect failed | Check your connection and try again. If your network has whitelists, use Wildcat. |
| Connection error — tap to retry | Tap the status to retry. |
| VPN permission was revoked | Connect again and grant the permission. |
| Another VPN is active on this device | Disconnect the other VPN first. |
| Reconnect for changes to take effect | Disconnect and connect again after changing the Apps tab or settings. |
| Update requires disconnect | Disconnect before installing an update. |
| No free resources available (WildCat) | Try again later. |
| Service connection error (WildCat) | Try again later. If the problem continues, use the QR code. |
If none of these help, use the support page on tunnelcat.org. The support page does not require sign-in. Include your platform and app version. Do not include your password or full key.